Common Benefits Questions | Veteran Services

My account still shows a balance even though the Portal shows that I have been Certified OR I received a letter from the VA saying I had been Certified but that the school had not submitted any tuition and fees for me. What does this mean?

Charlotte Veteran Services Office (VSO) has a two-part certification process. Initially we certify credit hours but set tuition and fees at $0. Subsequently we certify tuition and fees starting the day after add/drop ends. Once that has been completed, then the VA will issue funds to the University on the student’s behalf (normally within 2-3 weeks).

We do this to expedite the certification process to ensure that our students are certified as soon as possible so that their BAH begins on time and so that they receive their book stipend in a timely manner. Additionally, this approach greatly reduces the chance of errors that may lead to debt letters being issued by the VA against the student.

Because of this, student's accounts do show a "balance due" well into the term. Even though those students will continue to get emails from the university saying they will be dropped from classes for non-payments, those using Chapter 33 have protective holds placed on their accounts so that they are not dropped from classes for not having paid their bill.

The only negative to this approach is it will impact those students that have additional scholarships, grant funds and/or student loans. Because of the university’s “first in, first out” approach to billing, those funds (be they have additional scholarships, grant funds and/or student loans) will be applied to the student's account meaning that they will not receive any type of refund until AFTER the VA funds have arrived.

Who do I contact if I have questions concerning my veteran benefit payments, such as direct deposit, payment amounts, etc.?

Contact the Department of Veteran Affairs at 1-888-GIBILL (1-888-442-4551) or visit www.gibill.va.gov and go to Questions and Answers or go to your Wave Account (If you have not set one up, be sure to do so).

Wave is not available for students using Chapter 35, 33 and 31 Benefits.

How do I find out if I have any benefits left?

To find out how many months of entitlement you have left, you need to contact the Department of Veteran Affairs at 1-888-442-4551.

I called and no one would speak to me about my son/daughter's benefits for their husband/wife. They said they couldn’t! What is that about?

Student records (including grades, billing, etc.) fall under the Federal Educational Rights and Privacy Act (FERPA). The short definition is that all student records are protected and that they may only be released/discussed with the student until guest access has been granted by the student. Your student may grant this at: ninercentral.uncc.edu/student-records-personal-information/guest-access-portal-ferpa

I am the spouse of an active duty service member. Am I entitled to VA benefits?

Please visit the MyCAA program to determine eligibility.

I'm required to get 'Enrollment Verification'; how do I do that?

Enrollment Verification can be received through the National Student Clearinghouse (NSC), 24 hours a day, 7 days a week at: https://ninercentral.uncc.edu/student-records-personal-information/enrollment-verification.

If, for some reason, you are unable to retrieve your information through the NSC, or it is not sufficient, please contact the UNC Charlotte Office of the Registrar.